The application fee is $50 per adult occupant including guarantors. This cost covers the credit and background checks on every applicant.

You can work with your leasing consultant and apply for an apartment by logging into RentCafe.

Typically, it takes between 3 and 5 days to process your application.

You will pay a non-refundable $50 application fee per applicant (and co signer if applicable) and a $150 admin fee. You will also be required to pay a security deposit equal to half of one month's rent (or a full month's rent) prior to signing your lease. The security deposit amount can differ from property to property. Please check with your leasing office to confirm the exact amount. 

To reserve an amenity space, log in to the Walnut Capital Resident App. Select Concierge, then Reservation, and fill out the required details (amenity, date, time, etc.). You’ll receive a confirmation email once it's submitted.

Some spaces may require a refundable deposit, which is returned if the area is left clean and undamaged. Additional fees may apply. Please check with your property manager for details.

Still have questions? Watch our video tutorial on how to reserve common spaces.

*Check with your Leasing Office to see if amenity reservations are available in your community.

Guests must stay with a resident at all times while in common areas, hallways, and elevators or stairwells. Before inviting guests, check with your Leasing Office. There may be limits on the number of guests allowed, extra rules in place, or a requirement to register them.

Our amenities will have varying hours of operation, however, most of our gyms are open 24 hours. Common spaces will also follow any quiet hour/restrictions put in place by the property. Please check with your leasing office for specifics.

If you do not meet our income requirements of 3 times the monthly rent or your credit score and background check does not meet our minimum requirements, you will be required to have a guarantor/cosigner.

Your guarantor/cosigner will need to meet our income requirements of 5 times the monthly rent as well as meet the requirements of our credit check.

Yes, your guarantor/cosigner will pay an application fee of $50.

Since we conduct a credit check on all guarantors and cosigners, all address and income details must be based in the United States

If you get locked out during office hours, call your leasing office for help getting back into your unit.

If it’s after hours, call your property’s emergency number (usually the leasing office number) and follow the prompts to reach the after-hours service. A team member will meet you on-site to let you in with valid ID.

There may be a fee for after-hours lockouts. Be sure to check your property’s lockout policy and save any important phone numbers in advance.

If you would like to request emergency maintenance please call the emergency number for your site, which is typically the leasing office number that will prompt you to the after hours answering service. Emergencies are limited to:

• No heat
• No water
• Locked out of unit
• No working toilet in your unit
• Smell of gas in your unit
• Structural damage to your unit
• Broken pipes/water lines
• Broken elevator
• Shower not working
• Fridge issues
• Stove not working

Yes, we have studio, 1 and 2 bedroom furnished units at several of our properties. Our furnished corporate units come fully-equipped and include all utilities. Please inquire with the leasing office for the most up-to-date availability and pricing.

Our furnished units include complete furniture and décor, dinnerware and glassware, small kitchen appliances, linens, laundry facilities (either in-unit or on-site), and electricity.

Unfortunately, we do not. However, the leasing offices can surely help make recommendations and coordinate with a service that you have hired.

No, however, please do not hesitate to reach out! If it is something that we have or can accommodate, we would be happy to help!

Yes, we do allow cats and dogs in our furnished units for $30 per pet per month and a $250 non refundable deposit. The same restrictions on breeds and weight still apply.

There is a 1 month minimum rental term and can be rented on a monthly basis. There is no maximum term, you can stay as long as you would like! Please keep in mind that there is a 30 day notice period that needs to be given if you are vacating or renewing for another term.

Some units will have in-unit laundry and others will have on-site facilities. Please check with your leasing team which is provided at your property. 

Garage and reserved spaces are property dependent.

A secondary space can be purchased for an additional fee if available.

To buy out of your lease, you must pay a fee equal to one month's rent and give 90 days' notice. Once the fee is paid, we will start advertising and showing your apartment. You are responsible for rent until a new resident moves in or 90 days have passed from your lease break date, whichever happens first.

If the apartment is not re-rented within 90 days, the buy-out fee will be refunded and the one month of rent will be billed back to your account.

At University Commons, the lease break fee is also equal to one month's rent. After the fee is paid, we will advertise and show your apartment. You are responsible for rent until it is re-rented or until your lease ends. If the apartment is not re-rented, the fee will be refunded and the one month of rent will be billed back to your account. We will do our best to find a new resident as quickly as possible.

Absolutely! You are more than welcome to look for renters on your own. However, if you find someone, they will need to complete our standard leasing process with a Walnut Capital leasing agent. Subletting is not allowed, so the new renter must be screened and officially approved before they can take over your lease.

Maintenance requests can be submitted by logging into the RentCafe Resident portal. Choose Submit Request from the menu, select Maintenance Request from the drop down menu and complete the information (priority, category, location, description, access instructions etc.). You can also request maintenance by calling or emailing the leasing office.
Still confused? Check out our video tutorial for submitting maintenance requests online.

We aim to complete all maintenance requests within 48 hours.

Please note: Emergency maintenance will be handled as quickly as possible. If a specific vendor or part is needed, this may delay the repair, but we will keep you informed throughout the process.

If you have any requests or details to share about your work order, please include them in the notes section. We’ll keep you updated until the work is complete.

No. If you are comfortable allowing our maintenance team into your unit while you are not present, we will complete the request without you. If you are not comfortable with this, we will schedule a time to come in when you are home. Please provide access instructions.

To review your lease renewal options and sign for next year, login to the RentCafe Resident portal and choose the pencil icon in the menu bar to view and sign documents. Choose the folder icon to view signed documents.

No, you may renew your lease for any lease term between 8 and 12 months. Some properties only allow 12 month lease renewals- please check with your leasing office to see what's available at your property. The rental rate for each lease term will vary. These rates can be viewed in your RentCafe account.

After your current lease ends, you can choose to renew on a month-to-month basis. Please note that rent will increase by 12% for month-to-month leases.

If you don’t sign a new lease or give notice, your lease will automatically switch to month-to-month with the 12% rent increase. In this case, either you or the landlord can end the lease at any time with at least 30 days’ written notice, as stated in your lease agreement.

To provide your notice, log in to the RentCafe Resident Portal and click the “Give Notice” button. Please remember that notice must be submitted at least 90 days prior to your lease end date.

You’ll be prompted to sign the Notice of Intent to Move Out Letter. After signing, the Acknowledgement of Move Out Letter will be sent to you. Once both documents are completed, your notice will be officially processed.

If you are moving into a property with an on-site leasing office, you will pick up your keys at the leasing office in the building. If you are moving to a property that does not have an on-site leasing office, you can pick up your keys at 5500 Walnut Street, Pittsburgh, PA 15232 (2nd floor above the Shady Grove Restaurant).

Key pickup must be completed during office hours at your property on the start date of your lease. Keys will not be available before 1 PM on your scheduled move-in day. If you’re moving in on a Saturday, please plan to pick up your keys the Friday before.

Please note that we cannot accommodate large 18-wheeler moving trucks. Only smaller box trucks under 12 feet in height are permitted on the property. PODs and storage containers are not allowed. Be sure to inform your moving company of these restrictions in advance. We also ask that you clearly display your address in the window of your moving truck.

If your property doesn’t have parking, plan to park on the street. To reserve a space, contact your local police department to request temporary “No Parking” signs.

For properties with lots, park in your reserved spot. If you don’t have one, you may use an open space while unloading. Please move your vehicle as soon as you're done. Do not block or use another resident’s spot.

Please break down boxes and dispose of trash and recycling in the proper areas after move-in.

Some properties have loading docks that will need to be reserved for your move in. Please coordinate with your buildings' leasing office.

CORT Furniture is a great option for rental needs, offering both full apartment packages and individual pieces. Reach out to your leasing office for more information!

Before you move in, your apartment is professionally cleaned, including carpet cleaning if applicable. A fresh coat of paint is applied where needed, and our maintenance team carefully inspects and completes any necessary repairs. We also ensure all appliances are in proper working order so your new home is move-in ready.

Residents are encouraged to conduct a move-in inspection within 7 days of their move-in date through the Walnut Capital Resident App. During this inspection, residents can take photos and any area the resident fails will be entered as a work order. Download the Walnut Capital Resident App to get started.

If parking is available at your property and you’d like to lease a spot, contact the leasing office. They’ll help you start the application, which works just like applying for an apartment. Once approved, you’ll sign a lease and pay monthly through the RentCafe portal, just like your rent.

Our on-site parking fees vary by property and specific parking arrangements (outdoor parking lot, reserved parking space, indoor parking garage etc.). Please contact your leasing agent to inquire about additional parking fees.

If someone is parked in your reserved spot, call the leasing office with the car’s make, model, and license plate. We’ll reach out to the resident or have it towed if it doesn’t belong. Please use street parking until your space is available, and do not park in another reserved spot.

If you have a car and your property does not have an on-site parking lot or garage, you can get a street parking pass through the City of Pittsburgh. Learn more here!

Yes, if you have signed a separate parking agreement, you will receive a parking permit at key pick-up.

Unfortunately, your parking lease is a binding lease, so standard lease break policies still apply. However, if the property has limited parking or a waitlist, the leasing office may be able to help. Please reach out to them to check availability or ask any questions.

Some of our premier properties will have limited quantities of guest parking available. Please contact your leasing office for availability.

If you park on a public or city street, Walnut Capital is not responsible for your vehicle and has no control over towing. We also won’t have information about why your car was towed. Check nearby city signs for towing company details.

If your car was towed from a Walnut Capital property, check on-site signage or contact your Leasing Office for help. Please note that all vehicles are towed at the owner's expense.

All pets must be registered with Walnut Capital by completing a pet addendum at lease signing. Additional monthly fees apply. Please inform your leasing consultant about your pet(s) before signing your lease.

Yes. The following breeds are prohibited: Pitbull, German Shephard, Doberman Pinscher, Chow and Rottweiler (mixes of these breeds are also prohibited). We also have a 100 lb weight limit. We have the right to change this at any time.

No more than two pets are permitted per apartment. We only allow cats and dogs.

There is a $250 non refundable pet fee per pet (this is not a deposit), and a monthly pet rent of $30 per pet.

If you are fostering any animal(s) that will be living in your apartment, you are required to register your animal(s) with Walnut Capital by completing a pet addendum and paying the pet rent during the duration of time the foster animal is living in your unit.

Contact your leasing consultant to begin the addendum process before you begin fostering any animal(s).

Please provide proper documentation of your support animal directly to the Leasing Office during the application process. Please reach out to your Leasing Office for more information!

If you have any animal(s) that will be staying in your apartment, even for a short time, you are required to register your animal(s) with Walnut Capital. Contact your leasing consultant to begin the addendum process before you begin hosting any animal(s).

Find your perfect companion from the Humane Animal Rescue of Pittsburgh! Their adoption team works to match people with the perfect adoptable animal. Any resident who adopts a furry friend from Humane Animal Rescue will receive free pet rent for three months! Please note this offer is only applicable at properties that allow pets. 

Refer a friend rent credit amounts are property dependent and range between $200 and $500. Please reach out to your property manager for the specific amount. University Commons is not eligible for the Refer a Friend Program.

Yes, in order to receive the refer a friend rent credit a 12-month lease must be signed.

Your rent credit will typically be applied to your account after a lease is signed by your referral.

There is no limit to how many friends you can refer to a Walnut Capital property! If your friend signs a 12 month lease, you will receive a rent credit. For some of our premier properties, you will also receive a gift card to Bakery Square on your third referral! Please check with your Leasing Office for eligibility.

If you referred a friend to Walnut Capital, you are eligible to receive rent credit! Please inquire with the leasing staff to complete our referral documents.

Rent is due the first of every month.

We recommend paying rent online through the RentCafe Resident Portal. Simply click “Payments” in the menu or select the “Make Payments” button on the homepage, then choose “One-Time Payment” to complete your payment.

Need help? Watch our step-by-step video tutorial on how to pay rent online.

You can log in and pay manually each month or set up automatic payments for convenience.

Rent can be paid directly from your bank account or using a debit or credit card. A service fee will be charged at the time of payment with a credit card or debit transaction. Walnut Capital Management does not receive any portion of this fee. Service fee is non-refundable. Debit Cards: for payments up to $999.99 the service fee is $3.95 and for payments greater than $999.99 and up to $1,999.99 the service fee is $4.95. For all payments greater than $1,999.99 the service fee is $9.95. Credit Cards: A service fee of 2.50% will be charged at the time of payment. Checks and money orders are also accepted.

Unfortunately, if you accidentally overpay or double pay, we are unable to stop payment or return the funds to your account. The good news is the extra payment will stay on your account as a credit. Please remember you may have to stop autopay in order to utilize any rent credits for the following month. If you have any questions on how to use your rent credits and next steps to take, please reach out to the leasing or accounts receivable department for further assistance.

If you pay your rent after the fifth of the month, a late fee of $100 will be charged to your account. We offer our residents a five day grace period to submit their rent at the beginning of the month before charging the additional fee.

Please reach out to payments@walcap.com if you are having trouble processing your payment online.

Yes. Walnut Capital posts the total rent each month and every tenant has the ability to pay their portion of the rent (determined by the tenants) by logging into their own RentCafe account and manually entering their allotted amount. As long as rent is paid in full, the portion amounts don't matter! Each tenant can also set up auto payments for their portions to come out on the 1st of the month.

Autopay can be set up so your monthly charges are automatically pulled from your bank account at the beginning of each month. To set this up, login to the RentCafe Resident Portal and click payments in the menu, choose autopay in the submenu, and add your bank account information. You can add multiple bank accounts. Your auto payment amount will need to be manually adjusted upon any renewal rate changes. Please remember that you will need to stop payments when you vacate the unit or your account will continue to pull rent.
Still confused? Check out our video tutorial on how to set up auto pay to learn more.

After speaking with a leasing consultant, we can send you an invite to create your RentCafe account and apply for your unit. If you’re applying or registering on your own, just follow the prompts.

If you need a registration code or have questions, your Leasing Office is happy to help.

Please note: All adult tenants and guarantors must create their own RentCafe accounts using separate email addresses. Each person must apply individually with their own login.

You should still be able to apply and register for a RentCafe account using an existing email address/account. In most cases, multiple units can show up on one RentCafe account. If for any reason you are unable to successfully complete the registration process, please reach out to the Leasing Office for assistance. In some cases, you may need to register using a secondary email address.

You may need to update your preferences in the RentCafe Resident Portal. To do this, login and select Concierge from the menu and choose Guest/Package/Notice/Key/Preference. Choose Preferences from the drop down and make sure your email address is up-to-date and check the boxes to personalize your preferences. If everything is updated and you still are not receiving our emails, please check your spam folder.

To opt into property text messages login to the RentCafe Resident Portal and click on your profile icon. Select Edit Profile and check the box for "Allow Text (SMS) Notifications". Enter your mobile number and then click Update Profile.

You can also view property announcements within the Walnut Capital App!

To view your lease documents, login to the RentCafe Resident Portal and choose the documents tab to view past and current lease documents.

Log into the Walnut Capital App to access your community bulletin board. This is where you will be able to post any information or questions for other community members to view. Posts are monitored and approved by the Leasing Office.

Check out our video tutorial to learn more about the community bulletin board.

Yes, renters insurance is required as part of your lease. If you haven’t already, please upload your proof of insurance to your resident portal or email it to RentersAIP@yardi.com.

To avoid automatic enrollment (and charges) for the property’s Master Policy, your insurance must include:

• Your name and unit number
• The insured property address
• Insurance company name and contact info
• Policy number and active coverage dates
• At least $100,000 in liability coverage
• The property listed as an Additional Interested Party:
  • Email: RentersAIP@yardi.com
  • Mailing Address: P.O. Box 3687 | Coppell, TX 75019

Unacceptable documents include:

• Incomplete policies
• Quotes, applications, or temporary policies
• Bills, receipts, or handwritten documents
• Anything unofficial or altered

Be sure to submit a valid document from a licensed insurance provider to avoid fees.

Visit www.residentshield.com or call 1-800-566-1186 for a quote and more information. Choose the coverage that works best for you. Both you and the leasing office will receive an email confirmation once your policy is set up.

Need help? Watch our video tutorial on how to get renters insurance.

Yes, all residents must maintain evidence of liability insurance throughout the term of your lease. If your lease is renewing, you need to renew your insurance as well.

Proof of renters insurance can be uploaded to your online RentCafe Resident portal under the Lease tab. You can also email a copy of your policy to your Leasing Office, and they will upload it for you.

With Rapid Refund, residents can instantly receive your $500 security deposit (or a deposit amount based on your lease terms and credit) via debit card for a $3.95 fee, or opt for a free mailed check. The primary resident will receive a text with a link to choose their option, update their forwarding address, or let a check be mailed automatically after 12 hours to the address on file. Per Pennsylvania law, security deposits are returned within 30 days of vacating, provided the unit is surrendered in its original condition (minus normal wear and tear). You will receive a detailed checklist of all items that need to be checked, completed and cleaned. As per your lease, the unit must be returned into our possession as you received it upon move in. Carpet cleaning will always be deducted if applicable as outlined in your lease. Please note that keys must be returned by 11AM on the lease end date. In addition, final water/sewer fees will be posted after move-out.

Checks cannot be mailed outside the U.S., so if leaving the country, make arrangements with someone in the U.S. to receive your check.

The primary resident will get a text with a link to choose how they'd like to receive the security deposit, update their forwarding address, or let a check be automatically mailed after 12 hours to the address on file.

Per Pennsylvania law, security deposits are returned within 30 days of move-out, as long as the unit is left in good condition, aside from normal wear and tear. You’ll receive a checklist of items that need to be cleaned and completed before moving out. As stated in your lease, the unit should be returned in the same condition as when you moved in.

You will receive a detailed checklist of all items that need to be checked, completed and cleaned. As per your lease, the unit must be returned into our possession as you received it upon move in less normal wear and tear. Carpet cleaning will always be deducted if applicable as outlined in your lease.

The security deposit is half of one month's rent with approved credit. Select properties may have a $500 security deposit with approved credit (please check with your leasing office to see if your property is included). University Commons requires a security deposit equal to one month's rent.

Checks cannot be mailed outside the U.S., so if leaving the country, make arrangements with someone in the U.S. to receive your check.

You are not permitted to sublet your apartment.

You are not permitted to rent out your apartment on Airbnb.

To schedule a tour to view the property in person, please call the leasing office at (412) 683-3809 or email leasing@walcap.com. To schedule a tour at one of the following properties, please visit their website and contact them directly: Bakery Living, Walnut on Highland, Hot Metal Flats, Walnut Crossings, Highland Village, University Commons, The Washington at Chatham, and The Commonwealth Building.

You can schedule a tour online for many of our properties by visiting their property specific websites:

• Bakery Living
• Walnut on Highland
• Hot Metal Flats
• Walnut Crossings
• Highland Village
• University Commons
• The Washington at Chatham
• The Commonwealth Building

Any property not listed above does not offer online tour scheduling and must be scheduled over the phone or by email.

We prefer you make an appointment, but do accept walk-ins at properties with on-site leasing offices if the schedule permits. Walk-in appointments may only view vacant units as we provide our residents at least 24-hour notice when we will be showing their home. If the property does not have an on-site leasing office, you must schedule an appointment to view any apartment.

Yes! You can schedule an appointment with one of our leasing agents and tour via facetime, zoom, google meet, and more. We also have 360 tours for many of our units, which you can find attached to the floor plans on each property page. Pictures and videos of many of our units are also available.

All utilities, including gas, electric, internet, and cable, must be transferred into your name by your lease start date. You are responsible for all charges from that point forward. Utilities must stay in your name through your lease end date, even if you move out early.

A $15 vacant service fee will be charged for the first month if utilities are not transferred. A $50 fee will be charged for each additional month. Some providers may require a $30 setup fee.

Need help? Watch our video tutorial on how to set up your utilities.

GAS
People's Gas | 1-800-764-0111 – Transferring & New Service
Columbia Gas | 1-888-460-4332 – Start, Stop, or Move Service

ELECTRIC
Duquesne Light | 412-393-7100 – New or Transferring Service

INTERNET/CABLE
Verizon Fios | 800-662-2215 – New or Transferring Service
Comcast | 412-216-6565 – New or Transferring Service

Onboard Internet (select properties only)
Some properties offer internet through Onboard, which includes:

• Xfinity Gigabit WiFi Ready
• Speeds up to 1100 Mbps
• Unlimited data
• Equipment included
• $65 per month, billed separately
• Support via live chat, phone, or email
• Quick setup and easy dashboard

Please reach out to your Leasing Office to see if this is offered at your property.

• Water and sewage is billed back by 3rd party billing based upon sq footage and occupancy. The Washington at Chatham property is billed by a flat rate fee. 
• Gas is either not applicable, put directly in residents name, or billed back by 3rd party billing based upon sq footage and occupancy.
• Electric is either billed directly to the resident, or some units have it included.
• Cable and internet are billed directly to residents. Some properties offer Xfinity service through a program called Onboard for $65/month. Please contact your leasing office to find out if your property is enrolled.
• Trash is either included in rent or billed back by a 3rd party service based upon an allocation (property dependent).

Most of our properties will accommodate both Verizon Fios and Comcast Xfinity, and some include Onboard internet service. Please contact your leasing office with any questions.

Trash and recycling disposal varies by property, and it's important to follow the correct procedures for your specific location. With over 2,000 rental units across Pittsburgh, Walnut Capital properties may offer different options such as trash chutes, dumpsters, or designated bins.

Please contact your leasing office if you're unsure of the disposal process at your property. Proper disposal is your responsibility as a resident.

Once you have downloaded the app, click ‘Sign In’ and use your RentCafe email and password to log in and access your resident portal. If you experience any issues logging into your account, please contact the leasing office.

Once you're logged in, click on the "Documents" tab to view current and past lease documents.

The Bulletin Board is on your home screen. Scroll down to see the latest questions, comments, and updates from your neighbors.

Click "Make a Payment," select the listed amount or enter a custom amount, go to the "payment method" section, and confirm the details to complete your payment.

Click the “Autopay” button on the homepage and select “Setup Autopay”. It will prompt you to pick your payment account, start date, and what day you want the money taken out of your account.

The Maintenance button is on your home screen as soon as you log in. Click it, and you’ll be guided through the steps to submit a request.

To view or add a reservation, click on "Reservations." Tap the plus sign to book an amenity. If the amenity requires payment, a pop-up with details will appear. Follow the steps and add your payment information when prompted.

Click on “Reservations,” select the duration for the guest parking, and verify. The leasing office will confirm availability and notify you. Then, stop by the leasing office to pick up a parking pass for your guest!

If you were referred or referred a friend to Walnut Capital, you are eligible to receive rent credit! Please check with your leasing office for more information.

To redeem a Walnut Perks offer in person, show your Walnut Perks key tag to a staff member. To redeem an offer online, enter the promo code.

Our partnered employers receive waived admin fees, and a gift card to a Bakery Square shop when you rent on your first appointment. If your employer is not yet a part of our program, connect us with a representative from your Human Resources Department and we will start the conversation!